BeyondTrust · 17 hours ago

Technical Account Manager- Remote

Greater Jackson Area

Full-time

Remote

Mid Level

3+ years exp

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Cloud ComputingCloud Security

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Responsibilities

Provide technical and product knowledge in support of post sales activities to ensure customer satisfaction.

Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.

Perform Customer Success Reviews (Strategic Business Review).

Driving incident resolution by working closely with the support and engineering teams.

Maintaining consistent progress and managing updates for any tickets and/or defects with our development and PM teams.

Receiving customer hand off from our Professional Services team upon statement of work completion.

Maintain overall account health for each account

Periodically perform basic health checks across products.

Facilitate, coordinate, and oversee product upgrades.

Qualification

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Technical Account ManagementCustomer SupportWindows ServerActive DirectoryNetworking ToolsVirtualizationSQLScripting LanguagesCloud TechnologyLinuxCustomer Service SkillsTechnical Needs Analysis

Required

3 - 5 years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles. in enterprise software customer support

Excellent customer service skills, with a strong dedication to customer care.

Self-starter, adaptable and eager to learn new technologies

Great time manager and proficient multi-tasker.

Bachelor’s degree in a related technical field.

Flexible, a team player, strong collaborator

Ability to understand and analyze customer technical needs

Excellent verbal and written communication skills

Confident in person and by phone with large teams and audiences

Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams

Proficient knowledge of Windows based server OS such as Microsoft Windows Server

Knowledge of the following: Active Directory and GPO, Network Topology/Layers, Networking Tools and Utilities, AV/Firewall Rules and Policies, Secure 'machine to machine' communications, Virtualization, Windows Account Administration, Security software