200+ applicants

Company

Twitch · 2 days ago

Trust & Safety Analyst

Seattle, WA

Full-time

Onsite

Entry Level

$50K/yr - $107K/yr

1+ years exp

Maximize your interview chances

GamingMedia and Entertainment

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Twitch

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively

Moderate channels for special events or promoted content

Thoughtfully work through global user account suspension appeals

Prioritize swift action on sensitive community issues

Review and respond to internal and external escalations

Participate being on-call for some weekends and holidays

Maintain expert understanding of Twitch’s policies, site features, and internal documentation

Contribute your insight and skills to the Safety Operations & regional teams to support Twitch’s global community

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Community managementContent moderationTwitch familiarityStreaming culture knowledgeTwitch chat botsGoogle DocsCommunity management tools

Required

1-2 years relevant experience as a community manager, moderator, law enforcement analyst, or content reviewer in online communities or digital/social media

Excellent written and verbal communication skills in English

Emotionally intelligent and resilient to offensive or disturbing behavior, language, and content

Sensitive to diverse cultural needs and viewpoints

Can evaluate information and quickly draw conclusions based on an existing framework

Ability to multi-task and monitor several information flows simultaneously

Organized and detail oriented but can still think critically about higher level goals

Preferred

Multilingual

Deep familiarity with Twitch, streaming, and internet culture

Proficient with Twitch chat bots

Familiarity with Google Docs and content or community management tools

Benefits

Medical, Dental, Vision & Disability Insurance

401(k)

Maternity & Parental Leave

Flexible PTO

Amazon Employee Discount

Company

Twitch

Glassdoor

3.7

Twitch is a social video platform where gamers can broadcast, watch, and talk about video games. It is a sub-organization of Amazon.

Founded in 2007

San Francisco, California, USA

1001-5000 employees

https://www.twitch.tv

H1B Sponsorship

Twitch has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (85)

2022 (156)

2021 (124)

2020 (81)