Omada Health · 2 days ago
Senior Salesforce Business Analyst
United States
Full-time
Remote
Senior Level
$122K/yr - $152K/yr
7+ years exp
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Responsibilities
Working closely with Customer Experience and B2C Marketing teams, you will lead the design and implementation of Salesforce and Gainsight solutions to develop, execute, and optimize customer journeys and touchpoints to enhance the Customer Experience team’s ability to engage customers and launch successful marketing campaigns.
Oversee customization of Salesforce and Gainsight, including custom objects, flows, validation rules, and approval processes, reporting, and dashboards tailored to the needs of Customer Experience and B2C Marketing team.
Support the development and management of playbooks, health scores, and success plans within Gainsight to drive proactive customer engagement.
Ensure flawless integration between Salesforce, Gainsight, and other systems to maintain a cohesive view of customer interactions.
Implement data governance and integrity protocols to ensure accuracy and consistency across platforms.
Support the build of datasets for Revenue Operations Managers and Forecasting Team to develop insightful reports and dashboards that measure the effectiveness of customer engagement efforts and B2C marketing strategies.
Support detailed data analyses to uncover opportunities, trends, and areas for improvement in customer experience.
Handle inbound user requests, troubleshoot, and respond to them in a timely manner.
Partner with cross functional stakeholders to understand business needs and translate them into technical solutions.
Provide expert guidance and training to users, promoting effective use of Salesforce and Gainsight capabilities to achieve business goals.
Stay abreast of industry trends, best practices, and platform updates to drive continuous improvement and innovation in customer experience strategies.
Propose and lead initiatives to implement new technologies and methodologies that enhance customer satisfaction and retention.
Qualification
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Required
7+ years of experience with Salesforce administration and configuration, and 1 to 2 years with Gainsight in a B2C environment, preferably within digital health or similar industries.
Salesforce certification (e.g., Salesforce Certified Administrator) required; Gainsight Administrator certification highly desirable.
Bachelor’s degree in Information Technology, Business, Marketing, or a related field.
Strong understanding of customer experience strategies and B2C marketing principles.
Proven ability in data analysis, process automation, and solution optimization.
Exceptional analytical skills with a track record of turning data into actionable insights.
Strong communication and interpersonal skills, with an ability to work effectively with cross-functional teams.
Preferred
Experience with the digital health industry and regulations, such as HIPAA compliance, is a plus.
Benefits
Competitive salary with generous annual cash bonus
Stock options
Remote first work from home culture
Flexible Time Off to help you rest, recharge, and connect with loved ones
Generous parental leave
Health, dental, and vision insurance (and above market employer contributions)
401k retirement savings plan
Two giftable Omada enrollments per calendar year
Lifestyle Spending Account (LSA)
Mental Health Support Solutions
Company
Omada Health
Omada Health is a digital behavioral medicine company that helps members change their mindsets to improve health and build lasting change.
501-1,000 employees
H1B Sponsorship
Omada Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (7)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$528.52MKey Investors
FidelityPerceptive AdvisorsIntermountain Ventures
2023-01-01Debt Financing· $80M
2022-02-23Series E· $192M
2020-05-19Series Unknown· $57M
Leadership Team
Sean Duffy
Co-Founder and CEO
Adrian James
Co-Founder
Recent News
Business Insider
2024-10-29
Company data provided by crunchbase
