72 applicants

Company

NICE · 1 day ago

Engage Application Consultant

United States

Full-time

Remote

Mid Level

3+ years exp

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Enterprise SoftwareInformation Technology

H1B Sponsor Likely

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Responsibilities

Conduct design sessions and consulting events on our NICE Engage and Compliance Center Applications in accordance with the NICE’s VRS Methodology.

Provide proven subject matter expertise to guide customers through recommendations and best practices.

Facilitate/lead weekly best practice, optimization and assessment consulting sessions.

Work together with others within VRS Consultants as part of the deployment process but also to help troubleshoot as subject matter experts.

Schedule and organize events related to the Application consultancy.

Provide thorough and complete documentation of the consultancy events and results.

Create, review and update documentation.

Develop and deliver presentations consisting of recommendations for the business design of our NICE products.

Configure, review and test configuration and usage of the applications.

Develop and maintain relationships with customers to ensure continued satisfaction.

Collaborate with peers to align application design and usage with project success criteria, customers desired business outcomes, and assist with development of recommendations and roadmap.

Provide input into the project plan, deadlines, dependencies, and overlaying VRS activities.

Develop repeatable business opportunities via successful delivery, credibility and thought leadership provided.

Expertly handle large scale Value Realization Services (VRS) customer engagements and deliver the VRS program to customers.

Perform administrative tasks such as but not limited to, timely and full completion of timesheets, required project documentation, tracking to annual objectives in accordance with the team and NICE guidelines.

Partner with other NICE team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations.

Support NICE Account Executives in identifying additional solution opportunities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call RecordingConsulting experienceEnterprise software solutionsWindows applicationsWeb-based applicationsProject managementCRM solutionsQuality solutionsAnalytics solutionsRelationship managementDocumentation skills

Required

Bachelor’s degree in related field or equivalent work experience

Minimum of 3 years’ of the Engage Call Recording Application experience

Ability to own and manage multiple projects, timelines and tasks to completion with minimal supervision

Excellent verbal and written communications skills

Proven experience demonstrating to clients on Enterprise software solutions

Ability to work both independently and as part of a team during the implementation process

Consulting experience translating model and business process knowledge to clients

Working knowledge of large scale, Windows and web based, enterprise application solutions (i.e. Call Recording, CRM, Quality, Analytics solutions)

Ability to effectively structure, organize and deliver consultative solution sessions, requirements discovery/refinement engagements and workshops to key users at a management, director and end user level

Self-motivated team player

Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Company

NICE

Glassdoor

3.9

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.

Founded in 1986

Ra'anana, HaMerkaz, ISR

5,001-10,000 employees

http://nice.com

H1B Sponsorship

NICE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (7)

2022 (7)

2021 (5)

2020 (16)