ABBYY · 2 days ago
Experienced Customer Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $100K/yr
2+ years exp
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Responsibilities
Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via a web portal, sometimes via remote session;
Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer;
Actively collaborate with your teammates and colleagues from other departments to find solutions;
Write knowledge base articles to help customers even faster;
Follow our well-documented procedures, guidelines, and policies.
Qualification
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Required
At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development
IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP/IP), algorithms, programming basics
Experience in programming (C++)
Great analytical skills to troubleshoot software problems
Good interpersonal and communication skills
Preferred
Basic knowledge of other languages of programming (Java or C#) is a plus
Benefits
Three week's paid time off on top of 12 paid holidays, floating holidays, and holiday allowance increase based on tenure
Gym membership subsidy
Medical and dental insurance
Pet insurance
Employee Assistance Program
College Savings Plan
Travel assistance
401(k) with up to 4% employer match
Paid parental leave in all our locations
Two paid volunteering days off every year
Company
ABBYY
ABBYY reimagines the way people work and accelerates business by delivering the intelligence that fuels automation platforms.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$6M2021-05-11Series Unknown· undefined
2015-04-06Series Unknown· $6M
Leadership Team
Ulf Persson
CEO
Brian Unruh
Chief Financial Officer
Recent News
2024-11-19
2024-11-01
Company data provided by crunchbase
