Segmed, Inc. · 2 days ago

IT Manager (Remote)

St Louis, MO

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

• Help Desk & Support: Establish and manage a help desk, implementing policies and procedures to improve response times and productivity.

• Employee Support: Oversee the entire IT lifecycle for employees, including hardware/software configuration, onboarding, training, and offboarding, in close collaboration with HR.

• Tool Optimization: Track and report service usage, identifying issues and optimizing workflows to improve operational efficiency.

• Compliance & Security: Work closely with our vCISO, compliance, and regulatory teams to ensure policies, procedures, and controls are effectively implemented and followed.

• Training & Documentation: Develop or source training materials to support new employees and the rollout of new tools.

• Cross-Team Collaboration: Partner with all teams to understand their unique workflows and technology needs.

• Technology Strategy: Stay current on emerging tools that can enhance productivity or address operational challenges.

• Tool Audit & Consolidation: Conduct an audit of existing tools, identify redundancies, and recommend a streamlined toolset.

• Project Work: Collaborate on additional projects with the CTO, CPO, and other teams as needed.

Qualification

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IT supportHelp desk managementGoogle WorkspaceMicrosoft 365Atlassian toolsVPN managementFirewall managementEmail gatewaysVMwareCRM toolsVantaSentinelOneAddigyMac proficiencyPC proficiency