CWT · 15 hours ago

Operations Support Specialist II

United States

Full-time

Remote

Mid Level

3+ years exp

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No H1B

U.S. Citizen Only

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Responsibilities

Data Integrity / Data Verification and Update

Analyzes and track transaction errors

Identifies recurrent errors according to source and cause to provide feedback to the accountable team for action

Corrects all errors to ensure data accuracy for reporting purposes

Creates and maintains account-specific reporting fields

Handles various invoicing processes in the back-office system

Ensures collection and/or notification of missed transaction fees

Works with multiple proprietary and industry reporting systems such as ARC, BSP, Glory, Matrix, AQUA, etc.

Ensure proper documentation within PNRs and data systems

Attends team meetings to receive updates, address challenges, and share best practices

Works independently in high volume/fast-paced environment

Keeps immediate supervisor informed of all problems or unusual matters of significance

Takes prompt corrective actions where necessary, or suggests alternative courses of action which may be taken

Other Duties

May perform other duties as backup to areas of the department as assigned

May be required to assist with department-related projects and implementations (clean-up, startup, closeout, etc.)

Qualification

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Data IntegrityGDS knowledgeTravel management reportingBasic MSOffice skillsEnglish fluentProductivity goalsOrganization/time managementOral/written communication