BeyondTrust · 1 day ago

Technical Support Engineer- Remote

United States

Full-time

Remote

Entry Level

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Responsibilities

Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner.

Resolve customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources

Document all interaction with customers, including communication and resolutions.

Work with Technical Escalation Engineers to resolve or escalate more complex issues.

Actively participate with other Technical Support Engineers in a team-oriented culture and assist other internal groups.

Escalate critical issues and roadblocks to the Technical Support Manager

Work on-call rotation for the assigned product team

Qualification

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SQL ConnectivityBasic SQL ScriptingActive DirectoryNetwork TopologyNetwork ToolsAV/Firewall RulesSecure CommunicationsVirtualizationWindows Account AdministrationSecurity SoftwareLinuxMac OSEnterprise Software SupportWindows Server OS