Lumentum · 5 hours ago
Customer Support Specialist
United States
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Serve as the primary point of contact for all customer inquiries, issues, and concerns
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Troubleshoot and resolve customer issues, providing clear and concise explanations and solutions
Escalate complex issues to the appropriate team members and follow up to ensure resolution
Maintain accurate and detailed records of all customer interactions and transactions
Collaborate with other departments to improve processes and procedures for better customer experience
Identify and report recurring customer issues to the management team
Stay up-to-date on company products, services, and policies to accurately assist customers
Qualification
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Required
High school diploma or equivalent; college degree preferred
2+ years of customer service experience, preferably in a call center or support role
Excellent verbal and written communication skills
Strong problem-solving and critical thinking abilities
Ability to handle high-stress situations with patience and empathy
Proficient in using customer service software and systems
Availability to work flexible schedules, including weekends and holidays.
Preferred
College degree
Benefits
Competitive salary and benefits package
Career growth and advancement opportunities
Collaborative and supportive work environment
Continuous training and development opportunities
Employee discounts on company products and services.
Company
Lumentum
Lumentum Operations is an optical and photonic products manufacturer.
5,001-10,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.58B2023-06-12Post Ipo Debt· $525M
2022-03-03Post Ipo Debt· $750M
2019-12-09Post Ipo Debt· $900M
Leadership Team
Alan Lowe
President and CEO
Brandon Collings
Chief Technology Officer
Recent News
2024-11-04
MarketScreener
2024-06-04
2024-05-23
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