Swooped · 4 hours ago

Field Service Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Overseeing and managing the field service operations within the organization

Leading a team of field service technicians

Ensuring efficient and high-quality service delivery to customers

Scheduling and dispatching technicians

Managing service requests

Coordinating with customers and other departments to facilitate a seamless service experience

Identifying areas of improvement in field service operations

Implementing strategies to enhance productivity, customer satisfaction, and overall service quality

Monitoring key performance indicators

Analyzing data

Providing regular reports to senior management

Qualification

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Field Service ManagementTeam ManagementData AnalysisProcess ImprovementIndustry Best PracticesRegulatory RequirementsMechanics KnowledgePower Generation EquipmentCustomer Focus