Expansion ยท 14 hours ago
Community Engagement Manager
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
Maximize your interview chancesHuman Resources Services
Hiring Manager
Kyla McKee
Insider Connection @Expansion
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Inbound Lead Management: Own daily inbound signups, qualify leads, onboard users, and provide tailored support to ensure subscriber success.
Subscriber Engagement: Act as the primary point of contact for nonprofit and startup subscribers, fostering strong relationships through personalized touchpoints and regular follow-ups.
Campaign Development: Design and execute outreach campaigns to attract new subscribers and re-engage past leads.
Sales Pipeline Support: Manage both inbound and outbound efforts to build and track a robust subscriber pipeline using CRM tools.
Onboarding & Training: Lead onboarding calls, create guides, and deliver training to help users maximize our platform's tools.
Community Building: Develop forums, webinars, and other initiatives to keep subscribers informed and connected.
Upselling & Renewals: Identify opportunities for upselling and ensure timely renewals to drive revenue.
Customer Advocacy: Represent subscriber needs within the team to inform product and marketing strategies.
Qualification
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Required
5+ years experience with community engagement, SaaS sales, or customer success with nonprofits, startups, or SMBs.
Proven ability to engage and retain subscribers while identifying upsell opportunities.
Strong community-focused mindset, proactive problem-solving, and data-savvy approach.
Empathetic with a passion for helping others succeed.
Preferred
Familiarity with the nonprofit or startup sector is a plus.
Company
Expansion
Expansion helps growing companies exceed by putting the right people in the right roles. Companies grow in order to solve problems.
Founded in 2017Kitchener, Ontario
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase
