AppDirect · 6 hours ago

Cloud Sales Order Specialist

Remote, United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Manage deal registrations, discounting, quoting services, and provider ordering in the AppDirect Marketplace.

Perform all marketplace fulfillment operations, including provisioning orders with providers and resolving pending events to ensure timely fulfillment.

Communicate internally and externally to ensure the accurate and timely conversion of quotes into orders.

Perform quality assurance on customer details to ensure accuracy and completeness of orders.

Partner with Provider Manager to ensure quoting, discounting and ordering roadblocks are removed in order to deliver an outstanding customer experience.

Collaborate on areas for improvement in the customer journey and implement process enhancements that reduce friction and improve cycle times.

Collaborate with cross-functional teams to develop and improve customer experience, especially in pre-deployment and post-sale coordination.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud services expertiseSaaS & IaaS managementQuotingOrdering supportGoogle G-Suite proficiencyMicrosoft Office proficiencyHubspot.com proficiencyZendesk proficiencyJira proficiencyAsana proficiencySmartSheet proficiencyProcess improvementCollaboration skills