Brightspeed · 6 hours ago

Process Engineering Manager

Charlotte, NC

Full-time

Remote

Mid, Senior Level

5+ years exp

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Hiring Manager

Sheenah Smith

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Responsibilities

Accelerate value creation by establishing & owning an end-to-end structured program to “audit, improve, control and drive continuous improvements” across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness

Lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels. Additionally, you will review selected back-end cross functional processes that maximize customer, frontline and shareholder value.

Responsible for ensuring team & stakeholder accountability against Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency to the key stakeholders to promote collaboration and effective adoption

Conduct comprehensive program review across all process engineering initiatives, inclusive of risk / mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized / targeted manner

Prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges

Present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement

Qualification

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Process EngineeringSix Sigma CertificationLean CertificationTelecom ExperienceAI / Robotic Process AutomationStakeholder ManagementData Driven Decision Making

Required

5+ years of experience of Process Engineering at top tier consulting firm and / or Fortune 500 company

5+ years of relevant Telecom experience

5+ years of relevant experience and career progression

Bachelor’s degree in operations engineering, or related field from a top tier university

Six Sigma/Lean Certification

Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques

Experience with leveraging AI / Robotic Process Automation to drive business simulations

Track-record of value creation through Process Engineering

Ability to navigate ambiguous problem contexts and identify relevant issues / resolutions

Excellent quantitative skills and data driven decision making capabilities

Ability to clearly articulate insights (verbal & written)

Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value

Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously