Thermo Fisher Scientific · 4 days ago
Customer Service Specialist I
Durham, NC
Full-time
Hybrid
Entry Level
2+ years exp
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Responsibilities
Ensure that customer purchase orders are processed accurately and meet all customer requirements, aligning with data in PCS ERP including pricing, unit of measure, and billing information.
Collaborate with vendors and procurement team to ensure timely delivery and prevent customer shutdowns. Coordinate with sales for alternative material options.
Review open orders including updates to estimated ship dates, changes in customers' requested dates, and other changes. Open order lines to handle can be upwards of a few hundred order lines for our larger customers.
Complete daily procedures involved in order management including ESD (Estimated Ship Date) management of past due or approaching ESD dates.
Meet and/or exceed customer expectations by providing timely and accurate responses to all customer inquiries and updates to their orders as changes arise.
Confirm unpublished lead times on material.
Build customer-specific reports, including open orders, dedicated inventory, and/or customer-owned reports.
Lead calls with customers to discuss orders and/or dedicated inventory.
Process returns and credit memos and work with finance teams to support invoice discrepancies as needed.
Apply the PPI system in daily activities, including Tier 1 Daily Management Board.
Use the Trackwise system for entry and processing of Problem Resolutions, Corrective Actions, and CAPAs.
Use Intelex and Thermo Fisher University to complete required training.
Work closely and support related activities of the sales organization, customer service, supply chain, and regulatory to ensure balanced operations.
Maintain Customer Cheat Sheets (customer requirements) for dedicated accounts.
Qualification
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Required
Experience with order entry and daily order management, preferably within an ERP (AS400) or a CRM system (Salesforce)
Customer Service-related experience, 2+ years preferred
Strong written and oral communication skills
Ability to collaborate with other departments within the Company such as Procurement, Sales, and Finance
Ability to prioritize and handle diverse, opposing priorities and projects
Outstanding verbal skills to work well within a team with a customer-centric approach and curiosity
Results-focused individual
Successful at multitasking
Have a 'Customer First' approach to relationships with internal and external customers
Proficiency in MS Office (Word, Outlook, and Outlook)
Preferred
Experience working in a Distributor or Manufacturer environment (preferred)
Bachelor's Degree, equivalent experience in Business, Supply Chain, or a related field.
Company
Thermo Fisher Scientific
The world leader in serving science To serve science, Thermo Fisher Scientific needs to stay ahead of it, we need to anticipate customer needs.
10,001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (173)
2022 (314)
2021 (349)
2020 (251)
Funding
Current Stage
Late StageLeadership Team
Heather Stewart
HR Business Partner - Global Enterprise Services
Laura Green
Associate Human Resources Business Partner
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