American Heart Association · 3 days ago

Product Manager, Health Care, Outpatient HIT

Dallas, TX

Full-time

Remote

Mid Level

3+ years exp

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Comp. & Benefits

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Responsibilities

The Product Manager will be responsible for activities related to quality-checking, maintaining, and enhancing the Outpace CVD™ Registry platform and supporting new and existing health system customers in the EHR integration process and use of the platform.

This position will work closely with the outpatient Sr. Product Development Manager, our third-party software vendor for the registry platform, and other Health IT team members to oversee product quality, incorporate the latest clinical guidelines into registry functionality, and bring health system data into the registry.

This work will include reviewing and testing clinical quality measures, working with expert clinical volunteers to incorporate feedback into platform enhancements, and analyzing data for use in external presentations.

Product Integration/Expansion: Act as project lead for assigned registry projects and pilots. Lead health systems in the process of loading EHR data into the registry via FHIR APIs and verifying its accuracy and completeness. Participate on teams for application of technology overlap of clinical quality improvement projects.

Clinical Measure Testing: Work to understand the algorithms behind the clinical quality metrics in the registry platform and review their functionality through regular testing. Collaborate with expert clinical volunteers to implement guideline-driven logic. Coordinate with the Sr. Product Development Manager, Quality Measures team, and end-users to ensure these metrics function accurately and reflect end-user and Association needs.

Data Analysis and Presentations: Pull reports from the registry platform and manipulate in Excel as needed to support internal program evaluation and external presentations. Create graphs and talking points for PowerPoint slides. Collaborate with CKMH Initiative staff and other team members to hone the data and talking points to meet the audience’s needs.

Product Enhancements and Maintenance: Support Sr. Product Development Manager in developing technological specifications for the Outpace CVD Registry and other software products that use outpatient clinical data. This includes quality-checking the product and reporting defects or desired changes to the software vendor. Coordinate with software vendor to track ongoing work and deployments. Communicate enhancements and bug fixes to internal teams and external end-users.

Staff and Customer Support: Develop and deliver staff and customer webinars related to assigned projects. Provide insight and guidance on technology updates and enhancements. Provide ongoing QI staff support and training as program technology subject matter expert.

Budget Management and Reporting: Establish and monitor assigned project budgets including vendor service level agreements and deliverables.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software DevelopmentClinical DataElectronic Health RecordsData AnalysisMicrosoft ExcelMicrosoft PowerPointFHIRSQLPythonVendor ManagementPublic HealthHealth System IntegrationProject ManagementCustomer Support

Required

Bachelor’s Degree

At least three (3) years of relevant experience

Experience working in software development, public health, healthcare, outpatient quality improvement, or related field

Experience with clinical data, data from Electronic Health Records (EHRs), or similar high-volume datasets

Experience presenting to large groups remotely

Experience with Microsoft Excel and PowerPoint

Ability to understand, interpret, and communicate clinical information, evaluate data, present findings, and comprehend new information with exceptional analytic capacity

Ability to effectively work with physician experts and scientific thought leaders

Exceptional attention to detail

Willingness to learn new software and skills

Ability to independently manage multiple complex projects

Knowledge of voluntary health organizations and experience in group process with the ability to resolve conflicts and gain consensus through mediation and collaboration

Ability to travel locally or overnight up to 10% at least one in-person department staff meeting per year