Brightspeed · 7 hours ago

Director, Process Engineering

Charlotte, NC

Full-time

Remote

Director/Executive

10+ years exp

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Hiring Manager

Sheenah Smith

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Responsibilities

You will accelerate value creation by establishing & owning an end-to-end structured program to “audit, improve, control and drive continuous improvements” across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness

You will lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels. Additionally, you will review selected back-end cross functional processes that maximize customer, frontline and shareholder value.

You will be responsible for ensuring team & stakeholder accountability against Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency to the key stakeholders to promote collaboration and effective adoption

You will conduct comprehensive program review across all process engineering initiatives, inclusive of risk / mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized / targeted manner

You will prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges

You will present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement

You will lead a lean team of 3 Process Engineering Managers / Data Architects in a data-driven, results-focused and hands-on manner to drive operational excellence

Qualification

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Process EngineeringTelecom experienceSix Sigma CertificationLean CertificationRobotic Process AutomationProcess optimization techniquesData-driven decision makingExecutive CommunicationStakeholder ManagementStructured Problem SolvingQuantitative skillsChange leadershipRelationship building

Required

10+ years of experience of Process Engineering at top tier consulting firm and / or Fortune 500 company

10+ years of relevant Telecom experience

10+ years of relevant experience and career progression

Bachelor’s degree in operations engineering, or related field from a top tier university

Six Sigma/Lean Certification

Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques

Experience with leveraging AI / Robotic Process Automation to drive business simulations

Track-record of value creation through Process Engineering

Ability to navigate ambiguous problem contexts and identify relevant issues / resolutions

Excellent quantitative skills and data driven decision making capabilities

Ability to clearly articulate insights (verbal & written)

Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value

Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously