Claim · 7 hours ago

Customer Support Specialist

United States

Part-time

Remote

Entry Level

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Responsibilities

Respond to user inquiries in a timely and professional manner according to our SLAs.

Collaborate with the Community Manager to resolve cases efficiently and ensure customer satisfaction.

Monitor and highlight recurring issues or trends, providing insights to the team for continuous improvement.

Proactively identify opportunities to enhance the user experience and suggest improvements.

Work closely with other team members to align on user feedback and company goals.

Qualification

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User experienceDiverse ideas

Required

Passion: For ensuring customer satisfaction and delivering an outstanding user experience.

Attention-to-detail: Exceptional attention-to-detail and excellent communication skills, both written and verbal.

Problem-solver: Strong problem-solving abilities with a proactive and resourceful approach.

Startups: Claim is still early-stage, so things can be messy, but it also means there are many opportunities for growth.

Individuality: Bring a unique perspective to the team. We want anyone in the world to be able to use Claim, which means we want diverse ideas from our team.