The Spartan Group ยท 5 hours ago
Virtual Customer Services Representative
United States
Full-time
Remote
Entry Level
$20/hr - $20/hr
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Responsibilities
Respond promptly to customer inquiries and provide accurate information about insurance policies, coverage, and claims procedures
Handle and resolve customer complaints, while also escalating complex issues to the appropriate teams when necessary
Perform data entry to update and maintain customer records in our CRM system
Assist customers in filing insurance claims, guiding them through the process and providing necessary documentation requirements
Collaborate with other team members to ensure a seamless customer experience from initial contact to resolution
Stay up-to-date with product knowledge, pricing, and promotions to effectively assist customers with their inquiries
Maintain a high level of professionalism and friendly demeanor while interacting with customers, always striving to create a positive and memorable experience
Qualification
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Required
High school diploma or equivalent; college degree preferred
Previous customer service experience in a virtual or remote setting
Excellent written and verbal communication skills
Strong problem-solving and critical-thinking abilities
Ability to adapt and thrive in a fast-paced, ever-changing environment
Proficient in using customer service software, CRM systems, and MS Office Suite
Strong attention to detail and organizational skills
Availability and willingness to work flexible hours, including evenings and weekends
Preferred
College degree
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home
Company
The Spartan Group
Spartan is a blockchain advisory and asset management firm that specializes in hedge funds, venture capital, and fundraising.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kelvin Koh
Co-Founder and Managing Partner
Recent News
The Straits Times
2024-11-10
Company data provided by crunchbase
