Magellan Health · 1 day ago
Quality and Communications Manager, MOS
United States
Full-time
Remote
Senior Level
$78K/yr - $124K/yr
5+ years exp
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Responsibilities
Manages day to day activities ensuring program and procedures support company goals for service, quality, communications, and compliance with MOS contract to include federal and state requirements.
Assists and supports the quality management and control plans commensurate with contractual requirements and department goals.
Manages external communications with client by leading in white papers, service level agreements (SLA) monitoring activities including self-assessments and mid-term self-assessments, ad hoc requests, and data studies.
Support and assist review of any external contract facing documents originated from other MOS teams.
Support and assist the development of external and customer facing communications.
Responsible for managing standard operating procedures (SOPs), staff manuals, applicable network affiliate manual content and other documents in coordination with the designated program and customer requirements.
Develops creative and engaging seminars, presentations, and webinars in collaboration with other subject matter expert (SME) teams (training, operations, etc.).
Ensures that studies and activities are conducted with appropriate feedback from customer organizations, assigned departments, and other stakeholder input.
Oversees tracking and resolution of quality concerns.
Assists Training team in development and presentation of continuous quality improvement (CQI) processes and compliance training program materials for staff, affiliate network providers and customers.
Supervises quality staff to ensure successful execution of projects and initiatives.
All other duties as assigned.
Qualification
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Required
Bachelor's degree in Healthcare or related field.
5+ years of healthcare quality improvement experience.
2+ years of management/leadership experience.
Knowledge of quality improvement processes, performance measurement, government contract compliance, measurement tools, CQI tools and data reporting applications.
Knowledge of CQI training and QIA methodology.
Ability to interpret complex contract language and translate into policies that may be incorporated into day-to-day operations.
Demonstrated verbal and written communication skills.
Strong interpersonal and organizational skills.
Knowledge of data management software including spreadsheet development and use.
Preferred
LSSBB - Lean Six Sigma Black Belt Certification - Enterprise
LSSGB - Lean Six Sigma Green Belt Certification - Enterprise
Benefits
Comprehensive benefits package
Broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing
Company
Magellan Health
Magellan Health is a leader in managing the fastest growing, most complex areas of health.
1,001-5,000 employees
H1B Sponsorship
Magellan Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (4)
2021 (12)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$351MKey Investors
Onex
2022-11-17Acquired· undefined
2004-01-06IPO· undefined
2004-01-05Private Equity· $101M
Leadership Team
Derrick Duke
Chief Executive Officer
Don Nagy
Vice President
Recent News
MTS Partner
2023-09-28
Private Equity International
2023-09-22
Behavioral Health Business
2023-03-27
Company data provided by crunchbase
