200+ applicants

Company

Mercury · 1 day ago

Product Writing Lead

United States

Full-time

Remote

Senior Level, Lead/Staff

$164K/yr - $192K/yr

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Responsibilities

Improve the consistency of product experience through maintaining and socializing content guidelines for style, mechanics, and shared language.

Create and socialize tools for designers to do 90% of work on projects that you won’t support. Provide thoughtful writing and UX feedback on work-in-progress from Product Designers.

Support major initiatives by partnering with product designers and helping improve usability.

Maintain a deep understanding of the product and its customers by conducting interviews and keeping an eye on analytics.

Partner with PMMs, brand writers, customer support writers to shape a holistic Mercury’s story and tone of voice.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Content designUX feedbackCustomer interviewsContent guidelinesSaaS industry knowledgeFintech industry knowledge

Required

Exceptional writing and strategic skills

Ability to grow a team and implement a vision

Understanding of content design and UX flows

Experience talking to customers

Ability to work with leadership to define a product’s narrative

Skill in creating guides for the product design team

Mastery of Mercury's Voice

Ability to humanize Mercury within the product

Collaboration with the Head of Design to fulfill product-specific needs

Partnership with the writing manager on the Brand and Marketing team

Improvement of product experience through maintaining content guidelines

Creation and socialization of tools for designers

Providing thoughtful writing and UX feedback on work-in-progress

Support for major initiatives by partnering with product designers

Deep understanding of the product and its customers

Conducting interviews and analyzing analytics

Partnership with PMMs, brand writers, and customer support writers

Preferred

Write with precision and clarity

Operate with autonomy

Amazing at collaboration

Joy in translating complex concepts into simple, actionable words

Ability to kill darlings with grace

Sense of humor

Benefits

Equity (stock options)

Benefits

Company

Mercury

Glassdoor

3.2

Mercury offers FDIC-insured accounts, virtual & physical debit cards, currency exchange, domestic, and international wires.

Founded in 2017

San Francisco, California, USA

501-1,000 employees

https://mercury.com

H1B Sponsorship

Mercury has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (27)

2022 (24)

2021 (28)

2020 (85)