200+ applicants

Company

ezCater · 1 day ago

Senior Associate, Customer Insights (Remote)

United States

Full-time

Remote

Mid, Senior Level

$78K/yr - $100K/yr

3+ years exp

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CateringFood and Beverage

Growth Opportunities

No H1B

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Responsibilities

Partner with internal stakeholders to identify research needs and develop research plans

Clearly define research questions, approach, and analysis plan

Organize, conduct, and report on primary customer research and market research

Work alongside external research vendors as needed, and provide feedback to them

Synthesize, summarize, and devise actionable strategies from customer insights

Present relevant insights to a variety of stakeholders and partners

Make substantive recommendations regarding ezCater marketing, messaging, products and services, and overall customer experience

Be a corporate customer advocate

Deeply understand our corporate customers, market, and product

Work hand-in-hand with the Customer Insights manager and director to:

Influence the corporate customer research roadmap, including planning & execution

Conduct industry trend and thought leadership research

Moderate customer interviews

Analyze quantitative survey and transactional data

Contribute to an internal research repository

Collaborate with peers in UX Research and Research Operations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Research DesignData AnalysisQualitative ResearchQuantitative ResearchStorytelling with DataMarket ResearchSurvey DesignFocus GroupsIn-Depth InterviewsField ResearchBrand TrackingCross-Functional Collaboration

Required

3+ years conducting research, preferably for a B2B, digital-first company and/or an online marketplace

Proven track record of taking research data and transforming it into actionable insights that drive real decisions and business impact

Experience with all aspects of the research process: study design, recruitment, moderation, questionnaire design, analysis, reporting, and readout presentations

Experience with a wide range of qualitative and quantitative methods: surveys, in-depth interviews, focus groups, field research, brand tracking, etc.

Ability to use data from multiple sources to tell a story and develop recommendations

A transparent, collaborative approach to working that invites others into the process, keeps them informed and involved, and welcomes feedback

Experience building relationships with cross-functional peers and partners

Strong communication, and presentation skills

Strong analytical and critical thinking skills

A bias for action and experimentation: 'Try it and track it' is a key tenet of ezCater culture