Carrot Fertility · 1 day ago

Expansion & Renewal Director

United States

Full-time

Remote

Director/Executive

$165K/yr - $180K/yr

7+ years exp

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Responsibilities

Support retention and growth in the Middle Market customer segment.

Work closely with Customer Success Managers (CSM IIIs) on expansion and renewal opportunities for existing customers.

Analyze customer data to identify trends, forecast renewal rates, and provide actionable insights to executive leadership.

Coach and develop CSM IIIs to build their relationship strategy and sales skills.

Build and execute winning strategies with a focus on increasing presence and achieving goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Quotas carrying sales experienceSalesforceOther CRMCoaching to performanceCustomer relationship managementSales analyticsEmpathetic communicator

Required

Bachelor’s degree

7+ years of professional experience working closely with external customers and partners in a quota-carrying sales role

Track record of 3+ years exceeding quota

2+ years in a team lead or people leader role with demonstrated success in coaching to performance

Experience with Salesforce or other CRM, including sales analytics, and identification and management of expansion opportunities across existing accounts

Preferred

Comfortable providing feedback and coaching team members who do not have a direct reporting relationship

Clear, empathetic communicator - you communicate with a deep understanding of customer needs and constraints and can weigh them against internal priorities and limitations

Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team

Gifted storytelling skills with the ability to present a case with both strong ROI and people-focused outcomes

Comfort with presenting to senior and executive leadership

Familiarity with Carrot’s buyers (HR benefits leaders)

Detail-oriented with strong analytical, writing, and communication skills

Comfortable working in an ambiguous environment; organized, diligent, and self-motivated