Fleur du Mal · 8 hours ago
Online Chat Representative - (Remote Worldwide)
United States
Full-time
Remote
Entry Level
$65K/yr - $125K/yr
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Responsibilities
Respond to customer inquiries through various channels, including phone, email, and chat.
Provide accurate information regarding our products, services, and orders.
Resolve customer issues efficiently while maintaining a strong focus on customer satisfaction.
Document customer interactions and maintain records of inquiries and resolutions.
Collaborate with other departments to escalate issues when necessary and advocate for customer needs.
Stay updated on product knowledge and company policies to provide informed support.
Qualification
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Required
Remote position – Candidates must reside in the United States or Canada.
Strong communication skills, both written and verbal, with the ability to convey information clearly.
Excellent problem-solving skills and the ability to handle challenging situations with patience and empathy.
Proficiency in using customer service software and tools; familiarity with CRM systems is a plus.
Ability to work independently in a fast-paced environment while managing multiple tasks.
Preferred
Previous experience in customer service or support roles is preferred.
Benefits
Flexible work-from-home policy.
Generous paid time off, including holidays and sick leave.
Medical and dental insurance coverage.
Retirement savings plan with company matching contributions.
Employee wellness programs and resources.
Company
Fleur du Mal
Fleur Du Mal sells Ready to Wear and Lingerie inspiring dressing up and undressing.
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$1.5M2018-11-20Convertible Note· undefined
2013-06-01Seed· $1.5M
Leadership Team
Jennifer Zuccarini
Co-Founder | CEO
Recent News
Springboard Growth Capital
2023-09-07
2022-07-08
Company data provided by crunchbase
