35 applicants

Company

Galileo Financial Technologies · 2 days ago

Tier 1 Support Analyst

Sandy, UT

Full-time

Onsite

Entry Level

$23.40/hr - $26/hr

1+ years exp

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BankingFinancial Services

H1B Sponsor Likely

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Responsibilities

Perform initial work of cases and assign or escalate them to corresponding teams

Diagnose, troubleshoot and resolve cases following Standard Operating Procedures (SOPs)

Interact with clients to provide updates, request additional information, validate resolution, etc.

Keep clear and extensive case documentation

Serve as a primary initial point of contact for clients via phone, tickets, and other channels as needed

Become a specialist in Galileo’s offerings to provide clients with detailed responses that address and resolve situations and also offer solutions to meet desired outcomes

Deliver results to clients in a timely fashion while providing first-rate customer service and excellent communication skills

Meet individual and team goals, objectives, responsibilities, and priorities

Work with your direct manager with the goal of contributing to operational success

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service ExperienceTechnical Support ExperienceTechnical Issue ResolutionSOP Adherence

Required

1-2 years general customer service experience

Experience in resolving technical issues following SOPs, technical documentation, etc.

Strong written communication skills are required to answer questions and communicate issues clearly & concisely to peers, customers, as well as management

Ability to react to change quickly and implement new processes & procedures

Ability to work independently with little or no supervision

Professional demeanor and excellent work habits are essential

Preferred

Financial-services-specific customer service experience

2+ years in a business to business Technical Support role

Company

Galileo Financial Technologies

Glassdoor

4.0

Galileo is a payment processing platform offering neobanking, card issuing, and B2B fintech solutions.

Founded in 2001

Salt Lake City, Utah, USA

1,001-5,000 employees

https://www.galileo-ft.com

H1B Sponsorship

Galileo Financial Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (30)

2022 (41)

2021 (37)

2020 (32)