139 applicants

Company

SafeBreach · 3 days ago

Technical Account Manager (TAM)

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $150K/yr

7+ years exp

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Cyber SecurityNetwork Security

Hiring Manager

Vincenzo Fasulo, aPHR

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Responsibilities

Provide immediate onboarding activities such as installation and training for SafeBreach’s commercial customers

Manage the assigned customers to the established SLA

Assist and provide expert deployment, operational best practice

Translate customer product usage data into actionable advice for customers

Establish regular touch-points with assigned customers per the established SLAs, to review progress against strategic and technical objectives

Take technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.

Assist customers with planning and execution of technical solution implementations, and removing technical blockers

Lead complex implementation and onboarding projects for SafeBreach products and services.

Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.

Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers’ feedback

Proactively identify issues and coordinate with SafeBreach teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Offensive SecurityBreachAttack Simulation (BAS)Threat HuntingRed TeamingTechnical SMEField EngineeringSIEM SplunkSIEM IBM QRadarFirewalls (Palo Alto Networks)Endpoint SecurityVulnerability ManagementThreat Intelligence PlatformsPen-testing PlatformsMulti-OS SupportCloud ArchitectureOn-premise IT LandscapeIT Security StrategiesCloud Technology AWSCloud Technology AzureCloud Technology GCPStartup Experience

Required

Offensive Security experience (BAS, pentesting, threat hunting, red teaming)

Experience being the technical SME for large enterprises

Previous exposure to startup environments - if you are comfortable with startups you will likely thrive at SafeBreach

At least 7 years of experience in field engineering: Technical Account Manager / Senior Support Engineer (tier 3-4) - Pre-Post Sales Engineer, Professional services consultant

Must have experience in offensive security: BAS, CTEM, threat hunting, red teaming.

Operational experience with the following technologies: SIEM (Splunk, IBM QRadar, etc), Firewalls (Palo Alto Networks), Endpoint Security, Vulnerability Management, Threat Intelligence Platforms & Pen-testing platforms.

Strong background in the cybersecurity ecosystem (Application and/or Endpoint security)

Multi-OS support experience: Windows, Mac & Linux

Experience with enterprise security products and/or offerings

Strong knowledge of cloud architecture as well as on-premise IT landscape

Solid understanding of IT security strategies

Knowledge of cloud technology (AWS, Azure, GCP)

Excellent business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences