Coinbase · 1 day ago
Compliance Content Senior Program Lead
United States
Full-time
Remote
Mid, Senior Level
$114K/yr - $134K/yr
5+ years exp
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Responsibilities
Produce, manage, and optimize self-service compliance content strategies and programs.
Develop and continuously improve desktop procedures, job aids, customer communications, and other content materials for compliance analysts.
Conduct impact assessment on significant changes, where required
Conduct content audits and gap analysis to surface opportunities to streamline and optimize procedural documentation.
Review, draft and update both new and existing content to ensure alignment with company policies and regulatory requirements
Critically review analyst processes and job aids to ensure logic, usability, completeness, and adherence to regulatory standards, procedures, and policies.
Provide feedback and coaching to other content creators within the team to reduce customer friction and contribute to business goals.
Perform annual review of the procedures and process manuals
Regularly analyze content trends, presenting insights and recommendations to stakeholders and leadership.
Monitor and analyze user feedback and metrics to identify opportunities for further optimization.
Collaborate with cross-functional stakeholders to inform critical content strategy decisions and ensure effective change communication and execution of changes
Act with urgency, focusing on the most impactful work and ensuring priority items progress efficiently.
Lead by example, fostering a culture of innovation and continuous improvement within the compliance content team.
Qualification
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Required
5+ years of experience in financial crime compliance roles, with a focus on policy and procedures drafting and content management.
A strong understanding of global regulatory and legal requirements related to compliance, such as: Transaction Monitoring, Sanctions, Anti-Money Laundering, Know Your Customer (KYC), and Enhanced Due Diligence.
Strong commitment to Coinbase’s mission with a passion for ensuring seamless compliance processes in the crypto space.
Superior writing skills with attention to detail and clarity, especially in compliance-related content.
Excellent project management skills to prioritize and handle multiple projects simultaneously.
Strong understanding of Financial Compliance and/or Complaints best practices and their application in content.
Strong analytical and problem-solving skills with a data-driven mindset, capable of building reports and analyzing content-related data.
Outstanding communication and interpersonal skills, with a proven ability to collaborate effectively with cross-functional teams.
High flexibility and adaptability to meet the evolving regulatory and operational needs of a high-growth, fast-paced organization.
Preferred
Experience in Tech, Crypto, Finance, or Fintech sectors.
ACAMS, ICA or equivalent AML qualification.
Familiarity with tools such as Contentful, Smartling, Google Suite, Jira, Amazon Connect, or Salesforce.
Experience utilizing AI tools.
Knowledge of Six Sigma methodologies.
Experience partnering with customer-facing teams.
Benefits
Target bonus
Target equity
Medical
Dental
Vision
401(k)
Company
Coinbase
Coinbase is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies.
1001-5000 employees
H1B Sponsorship
Coinbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (69)
2022 (233)
2021 (235)
2020 (75)
Funding
Current Stage
Public CompanyTotal Funding
$1.85BKey Investors
ARK Investment ManagementDFJ GrowthTiger Global Management
2024-03-13Post Ipo Debt· $1.1B
2023-09-05Post Ipo Debt· $180M
2022-11-09Post Ipo Equity· $21.4M
Leadership Team
Brian Armstrong
CEO & Co-Founder
Alesia Haas
CFO
Recent News
Krebs on Security
2024-12-23
Company data provided by crunchbase
