Barry-Wehmiller · 1 day ago
IT Service Desk Analyst
Green Bay, WI
Full-time
Onsite
Mid Level
3+ years exp
Maximize your interview chancesMachinery Manufacturing
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Responsibilities
Provide world class customer support.
First level response to incident tickets.
Accept and solve support issues.
Migrate and deploy PC’s/ PC images.
Function and communicate in a global support team.
Respond to ticketing incidents by priority and assignment.
Support customers through superb communication in person, by telephone and or email.
Fully document resolution, and communication history to customer in incident ticket.
If appropriate, convert resolution to knowledge base document to share with other team members.
Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.
Analyze root cause and implement corrective solutions.
Deploy new equipment to customers from unpacking to delivery.
Collaborate with the infrastructure team to ensure efficient operations.
Assist in resolving issues with customers on server-based software products.
When working on any PC, ensure the latest security settings, antivirus, and application patches are applied.
Use tools and applications for monitoring PC performance and provide performance statistics and reports.
Maintain inventory of all hardware and software.
When necessary, contact third-party support and PC equipment vendors.
Maintain knowledge of current IT trends and advancements.
Responsible for other opportunities as required.
Full time – Five days a week - In the office position (Service Desk is the face of IT)
On-call availability and some evening and weekend hours.
Qualification
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Required
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a fast-paced environment.
Strong written and oral communication skills.
Strong customer relationship skills.
Strong troubleshooting skills and knowledge of IT hardware and software.
Ability to conduct research into software issues and products as required.
Strong organizational skills with keen attention to detail.
An associate degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related work experience is preferred.
Experience working in a team-oriented, collaborative environment.
Preferred
A+ certification is desired.
Company
Barry-Wehmiller
We’re Building A Better World. We’re more than just a successful capital equipment and engineering solutions firm.
10,001+ employees
H1B Sponsorship
Barry-Wehmiller has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Bob Chapman
CEO and Chairman
Doug McGraw
President & CEO, BW Flexible Systems
Company data provided by crunchbase
