Aireon LLC · 1 day ago
Service Desk Tech Lead
McLean, VA
Full-time
Onsite
Mid, Senior Level
3+ years exp
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Responsibilities
Build a cohesive team and manage people effectively which includes managing individual performance and attendance (including vacation and sick time).
Balance and plan the short-term actions of the team and be accountable for the overall safety of the service on a day-to-day basis throughout their period of duty.
Monitor overall network health and performance.
Think critically about systems and make adjustments/decisions consistently as needed.
Manage and communicate service change and repairs to end users and stakeholders.
Ensure detailed logging of operations reports pertaining to maintenance and ensure that Occurrence Reporting to Competent Authorities (i.e. EASA) is completed satisfactorily.
Maintain a thorough understanding of all relevant industry standards and best practices for service management and maintain the appropriate certificate of competency associated with the role.
Adhere to policies, procedures, and controls especially regarding safety and security considerations, customer service, incident and change management, and information protection.
Collaborate closely with engineering, network operations, security operations, contractors, and system administrators, to ensure operational quality and integrity at all times, remotely supporting customer implementations and onboarding of new customers when required.
Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Qualification
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Required
High school diploma or equivalent is required.
Experience with and understanding of Service Level Agreements (SLAs).
3+ years of recent experience in Command Center Operations or similar, minimum 1 year certified on Aireon Service Desk.
Preferred
Bachelor’s degree in computer science or any related field is desirable and may substitute for some years of relevant working experience.
Air traffic control, flight operation, safety training and related aviation experience.
Any foreign language experience.
Experience with aviation, aerospace, military, government, safety, and security.
Benefits
Premium medical, dental and vision plan
Life Insurance and AD&D
Short Term and Long Term Disability
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement 401K plan with Employer Matching
Education Assistance and Tuition Reimbursement
Paid Time Off, Sick Leave, Floating Holidays
Paid Parental Leave
Company Sponsored Events
Employee Referral Program
Company
Aireon LLC
Aireon has deployed a space-based air traffic surveillance system for Automatic Dependent Surveillance-Broadcast (ADS-B) equipped aircraft throughout the entire globe.
51-200 employees
H1B Sponsorship
Aireon LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$339MKey Investors
Global Infrastructure PartnersNATS
2023-10-16Debt Financing· undefined
2018-05-16Corporate Round· $69M
2014-02-18Series B· $120M
Leadership Team
Don Thoma
CEO
Recent News
Google Patent
2024-04-15
Company data provided by crunchbase
