84 applicants

Company

Lumos Fiber · 2 days ago

Director - Workforce Management

High Point, NC

Full-time

Remote

Director/Executive

8+ years exp

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Information TechnologyInternet

Hiring Manager

Vincent Horan, SHRM-SCP

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Responsibilities

Oversee and lead a team of four Workforce Managers and their direct reports, providing guidance, support, and performance management.

Collaborate with VPs of Operations to align workforce management strategies with operational goals.

Foster a culture of continuous improvement and operational excellence within the workforce management team.

Ensure all technicians across multiple states have assigned work schedules that align with business needs, key objectives, and customer demand.

Work closely with sales teams and field teams to coordinate the availability of technicians for door-to-door sales and installations.

Manage the dynamic reallocation of tasks between technicians to optimize efficiency and service delivery.

Oversee logistics to ensure the timely and efficient deployment of technicians to various locations, including fleet dispatch software and solutions.

Develop and maintain accurate forecasting reports to anticipate workforce needs and operational demands.

Generate regular reports on scheduling efficiency, technician utilization, and other key metrics for leadership review.

Create, publish, and maintain dashboard reports for departmental and senior leadership teams.

Utilize data-driven insights to inform strategic decisions and operational improvements.

Facilitate communication between departments to streamline processes and enhance service delivery.

Build strong cross-functional partnerships within the company to support direct and indirect objectives and results.

Along with Operations leadership, work closely with Finance to develop accurate monthly, quarterly, and annual financial forecasts, including managing workforce allocation and performance to meet forecasts.

Assess the impact that new initiatives, market fluctuations, and business trends have on the workforce management strategy and deliver supporting analytics to leadership.

Performs other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Workforce ManagementSalesforceData AnalysisMS OfficePower BITableauSchedulingLogisticsFiber Industry ExperienceTelecom Industry ExperienceTeam ManagementRelationship Building

Required

Exceptional verbal and written communication skills.

Expert presentation, interpersonal, and relationship-building skills.

Proven ability to communicate effectively with leadership and a wide variety of stakeholders.

Demonstrated success utilizing MS Office including Excel for reporting and data analysis, as well as data visualization platforms like Power BI and Tableau.

Strong background utilizing Salesforce to manage workforce resources; solid experience with Field Service Lightning preferred.

8-10 years’ relevant work experience in scheduling and logistics.

5+ years’ experience building and leading high-performing teams.

High school diploma or equivalent required.