Scorpion · 1 day ago

Director of Account Management, Private Equity

United States

Full-time

Remote

Lead/Staff, Director/Executive

$160K/yr - $205K/yr

10+ years exp

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Responsibilities

Develop and execute account management strategies that enhance client satisfaction, retention, and revenue growth.

Build and coach a high-performing account management team, fostering a culture of accountability, excellence, and professional growth.

Act as a strategic advisor to team members and key clients, providing insights and recommendations to achieve their business objectives through Scorpion’s solutions.

Analyze market trends and client feedback to recommend and execute tailored strategies that align with evolving client needs.

Build and maintain strong relationships with key clients, serving as the senior point of contact for major account opportunities or escalations.

Partner with service delivery teams to ensure seamless execution of services, swiftly addressing challenges to maintain client satisfaction.

Deliver personalized, vertical-specific solutions aligned with clients’ goals and objectives, collaborating with Sales, Marketing, and fulfillment teams to drive success.

Oversee and manage a portfolio of high-value accounts, monitoring performance metrics, client satisfaction, and account growth.

Lead regular performance reviews, identifying opportunities for growth, minimizing churn, and driving revenue retention through upselling and strategic planning.

Provide expert insights on private equity and digital marketing strategies, staying abreast of industry trends and regulatory developments.

Drive innovative digital strategies and integrate them into client portfolios to enhance their success.

Collaborate with finance and internal teams to streamline account management processes, ensuring efficient and timely service delivery.

Implement best practices for tracking and reporting on account performance using technology and data analytics.

Ensure client portfolios comply with industry regulations, internal policies, and reporting requirements.

Proactively identify and mitigate risks, communicating potential challenges to clients and implementing effective solutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementClient Relationship ManagementDigital Marketing StrategiesCRM SystemsData AnalyticsPrivate Equity KnowledgeStrategic PlanningCoaching Skills

Required

10+ years in account management or client service roles in a Digital Marketing Agency (or similar industry), with a proven track record managing private equity portfolios.

5+ years of experience leading and coaching high-performing teams.

In-depth knowledge of digital marketing strategies, tools, and best practices.

Strong leadership skills with a demonstrated ability to inspire, develop, and retain top talent.

Exceptional communication and interpersonal skills, capable of effectively engaging with clients, team members, and executive leadership.

Proficiency in CRM systems and other tools that support service delivery and client management.

Thrives in a fast-paced, dynamic environment, demonstrating adaptability and a results-driven mindset.

Strong executive presence with excellent presentation and strategic planning skills.