39 applicants

Company

Amazon · 1 day ago

IT Support Associate II

Phoenix, AZ

Full-time

Onsite

Entry Level

1+ years exp

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H1B Sponsor Likely

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Responsibilities

Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.

Handling support requests and procedures across the network.

Assisting in training new hires.

Continuous learning of new technologies.

Supporting customers from multiple buildings in the area, as well as remote customers.

Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

Traveling within your local or regional area to support our customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows supportMac supportLinux supportTroubleshooting computer systemsZebra thermal printersThin clients troubleshootingPCs troubleshootingScanners troubleshootingPortable handheld terminalsCompTIA A+CompTIA Network+Cisco/CCNALinux (Redhat)Microsoft hardware installationAWS

Required

High School Diploma or equivalent.

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience

Experience troubleshooting integrated and interdependent computer systems

Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.

Preferred

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Experience in a dynamic environment with a high degree of customer service

Benefits

Comprehensive healthcare benefits starting on Day 1

Matching 401(k) program

Up to 20 weeks of paid parental leave

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)