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Company

BlueCross BlueShield of South Carolina · 1 day ago

Business Analyst II

Nashville, TN

Full-time

Remote

Entry, Mid Level

2+ years exp

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Financial ServicesHealth Care

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Coordinates testing and debugging of new or modified software

Creates test matrices and supporting documentation

Develops and executes formal test plans to ensure delivery of quality software applications

Monitors software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect

Identifies and documents systems problems and assists in their resolution

Research system problems and identifies potential solutions

Investigates and diagnoses system problems, formulates solutions, initiates change sheets, defines business requirements, and tests corrections

Researches any questionable standard system or local component problematic situations to assure compliance and accuracy

Under general direction, defines business requirements, tests, and leads small to moderate projects

Assists management in performing business reviews by analyzing internal/external projects and changes. Ensures changes do not have a negative impact on productivity and procedures

Makes recommendations to improve productivity, cost effectiveness and timeliness

Communicates with management and departmental personnel to document workflow procedures

Assists in preparing verbal and written communication about business changes with management or other staff members

Prepares written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows

Qualification

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Business systems analysisUser acceptance testingSQL DatabaseMicrosoftProject planningMainframe systems knowledgeProgramming skillsMedicare knowledgeBCBSSC systems knowledge

Required

Bachelors Degree OR 2 years job related work experience

2 years of job-related business systems analysis, research and/or customer support experience

Working knowledge of business support and systems concepts

Able to communicate effectively with technical and non-technical audiences, including the ability to express basic technical and business concepts to management, peers, and the business units

Good teamwork and interpersonal skills

Good analytical and conceptual skills

Fundamental understanding of user acceptance test plans and test matrices, project plans, and scope and design documents

Working knowledge and understanding of how projects and implementations affect an organization and can effectively link it to business processes

Working knowledge of mainframe electronic data processing system change methodology

Microsoft

Preferred

Bachelor's degree-in Computer Science, Business Administration, or other job-related field

3 years-of job-related business systems analysis, research and/or customer support experience

Knowledge of and experience with Medicare

Experience with Avaya call recording, MCSDT (Medicare Desktop for MCS), ACD (Automated Call Distribution), QCM/QWCM, PIES, PCID, NGD/NDW, Verizon Networx, ITS (Inquiry Tracking System), SADWH, and iFlow

Workforce Management/Avaya/Verint experience

SQL Database experience

In-depth knowledge of procedures for the supported business unit

Computer programming skills

Proficiency with BCBSSC/subsidiary systems

Knowledge of programming languages and/or concepts, DB2, or related

Benefits

401(k) retirement savings plan with company match.

Subsidized health plans and free vision coverage.

Life insurance.

Paid annual leave – the longer you work here, the more you earn.

Nine paid holidays.

On-site cafeterias and fitness centers in major locations.

Wellness programs and healthy lifestyle premium discount.

Tuition assistance.

Service recognition.

Incentive Plan.

Merit Plan.

Continuing education funds for additional certifications and certification renewal.

Company

BlueCross BlueShield of South Carolina

Glassdoor

3.6

For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.

Founded in 1946

Columbia, South Carolina, USA

10,001+ employees