TD · 1 day ago
Manager Fraud Operations
Mount Laurel, NJ
Full-time
Onsite
Mid, Senior Level
$69K/yr - $112K/yr
5+ years exp
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Responsibilities
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Oversees a large team/multiple small teams completing processes/transactions/activities characterized by single to multiple step transactions limited systems and jurisdictions, higher volumes and/or medium to high complexity
Advanced knowledge of the business and operational functions supported
Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
Work focus time horizon is generally medium term with moderate focus on strategic planning
Oversees management of team requiring workforce to decision on acceptable level of risk-Low to Moderate risk potential (loss/reputational) for functional area
Acts as a team escalation contact for issues raised from other internal groups, partners and/or customers
Involves regular contact with cross-functional teams across TD or external contacts or customers
Manages a group of Fraud professionals providing operational support to partners
Manages team during operational special initiatives like on-boarding, QA etc.
Acts as key liaison with partners and external groups and provides subject matter expertise at the department level
Key escalation point for significant risk/exceptions
Monitors service and control standards against, overall business/department objectives
Develops and maintains effective working relationships with internal and external partners for the purposes of delivering optimal customer service
Coaches to ensure operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues where necessary
Contributes to the development of the business plan and operationalizes the plan and delivers on assigned service or functionality
Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD’s operating model to maximize efficiency, effectiveness and scale
Monitors and communicates to Senior Management the effectiveness of strategies, programs, and practices related to own area of expertise
Sets the standards for operations and manageability across the business/function ensuring services are built from the ground up
Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations
Ensures department operates in compliance with applicable internal and external requirements
Manages overall budget, revenue and expenditures, meets business objectives while increasing efficiency and effectiveness
Ensures appropriate reporting and escalation of issues based on risk profile
Ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
Leads relationships with business lines/corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements
Responsible for management of the overall team providing both leadership and guidance
Sets targets and objectives for the team, and delivers results
Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
High School diploma required; Undergraduate degree preferred
5+ years relevant experience
3+ years people management experience
Proficient knowledge of the business goals/objectives being supported and the full suite of policies, programs, processes and systems
Knowledge of current and emerging trends
Ability to contribute to strategic direction of the function and provide advice to senior leadership
Ability to establish goals and objectives that support the strategic plan
Knowledge of risk management environment, standards and regulations
Ability to implement and evaluate program/project activities to ensure completion
Skilled in using software tools, methods and techniques
Skilled in preparing and managing budgets and resource allocation
Skilled in mentoring, coaching and performance management
Ability to exercise sound judgement in making decisions
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships
Skilled in using computer applications including MS Office
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability to work successfully as a member of a team and independently
Ability to handle confidential information with discretion
Preferred
Prior experience executing RCSA's
Prior experience building, maintaining, and managing controls
Experience identifying and monitoring KRI's
Risk management program execution experience
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10,001+ employees
H1B Sponsorship
TD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
F
Foster Glenn
SVP, Chief Information Security Officer
Maks Volkovs
SVP, Chief AI Scientist
Recent News
2024-11-30
Canada NewsWire
2024-11-30
Company data provided by crunchbase
