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Company

Gainwell Technologies · 1 day ago

Member Help Desk Hybrid

Oklahoma City, OK

Full-time

Hybrid

Entry Level

$28K/yr - $41K/yr

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Health CareInformation Technology

H1B Sponsor Likely

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Responsibilities

Answers member calls/questions to assist with eligibility for Medicaid benefits Mon-Fri (8 am-5 pm)

Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution

Interprets, audits, and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients

Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures

Qualification

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Call center experienceTechnical supportBilingualClient product knowledge

Required

Outstanding customer service with call center background a plus

Ability to multitask and work with multiple computer applications

Good internet service is required for all positions

Experience working with client company products and/or services

Preferred

Bilingual a plus

Benefits

Generous, flexible vacation policy

A 401(k) employer match

Comprehensive health benefits

Educational assistance

Variety of leadership and technical development academies

Company

Gainwell Technologies

Glassdoor

3.2

Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.

Founded in 2009

Irving, Texas, USA

10,001+ employees

https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (37)

2022 (101)

2021 (55)

2020 (2)