Mitratech · 1 day ago
HR Coordinator
United States
Full-time
Remote
Entry Level
$16/hr - $18.50/hr
1+ years exp
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Responsibilities
Answer, triage and transfer client calls with high level of customer service
Manage incoming written client correspondence and phone calls for 90+% of the workday
Assign client requests based on expertise and availability
Create, update and process tickets with accuracy on our platforms
Collaborate and work well with others with interruptions in an occasionally loud environment
Email and phone communication of appointment reminders, follow-ups, and other communications
Research HR and related topics for HR services team to use when responding to client questions
Apply knowledge of client inquiries to develop and suggest content, site navigation and tech improvements
Schedule meetings, calls, training sessions in multiple platforms
Responsible for thorough and timely documentation and related requests through our systems
Maintain in depth knowledge of the Company's internal proprietary platforms; assist with process development, documentation, and overall workflow improvements
Provide administrative support to team members on an as needed basis
Assist with special projects as needed to help advance the team and company's operations, processes and efficiencies
Other tasks depending on the volume, needs and capacity of the Advisory Services department
Perform other duties as assigned.
Qualification
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Required
1 or more years of experience working in a Human Resources, customer service or research role
Stellar customer service skills with a professional sense of compassion for difficult situations
Intermediate or greater Microsoft Office suite skills
Excellent interpersonal, communication, and presentation skills
Ability to build strong relationships and work well with peers, managers, and clients
High level of discretion and ability to follow policies on confidentiality
Ability to communicate with a wide variety or audiences
Ability to meet conflicting deadlines, manage multiple priorities with minimal supervision
Ability to work in a loud environment and manage distractions
Strong reading comprehension, internet navigation and research skills
Strong customer service skills; ability to listen to and understand complex HR issues
Ability to organize and efficiently manage multiple priorities with a sense of urgency
Ability to manage heavy telephone, email, and other message format volume
English proficiency - written and verbal
Benefits
Health, Dental & Vision Insurance
401k + Employer Match
PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
STD, LTD & Group Life Insurance
Paid Parental Leave
Pet Insurance
FSA & HSA Options
Employee Assistance Program
Remote Work
Career Advancement & Professional Development Opportunities
Employee Recognition
Company
Mitratech
Mitratech is a proven technology partner for corporate legal departments, risk & compliance teams, and HR professionals.
1,001-5,000 employees
H1B Sponsorship
Mitratech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Hg
2021-03-24Acquired· undefined
2017-04-04Private Equity· undefined
Leadership Team
Ian Huynh
Chief Technology Officer
Rene H. Barreda
Chief People Officer
Recent News
Morningstar, Inc.
2024-12-03
GlobeNewswire News Room
2024-11-25
Company data provided by crunchbase
