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Company

IQVIA · 1 day ago

Training Team - Content Developer/LMS Admin

Raleigh, NC

Full-time

Remote

Entry, Mid Level

$80K/yr - $88K/yr

2+ years exp

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Responsibilities

Design, develop, deliver, and evaluate all learning solutions with a focus on systems training.

Collaborate and partner with subject matter experts, program managers, and functional leaders to determine training requirements and align on expected post-training performance or behavioral outcomes.

Identify knowledge gaps or improvement areas for newly hired employees and create learning solutions to address those gaps.

Assess the time, effort and training strategy required to effectively complete training solutions.

Utilize PowerPoint, Word, Rise, Storyline, Camtasia and other authoring tools to design and develop interactive training materials, including, but not limited to training curriculums, agendas, scripts, training guides, job aids, infographics, videos, and more.

Manage the training logistics including working with meeting planning, venue vendors, IT support and field management.

Work with Technical Team to develop, manage and implement systems training data to be utilized in systems training.

Facilitate virtual and in-classroom training.

Design and conduct Train-the-Trainer sessions.

Proactively manage post training evaluation processes. Design and deliver surveys within pre-set timelines, measure learning effectiveness, assess knowledge gaps newly launched products/app features knowledge.

Partner with Program partners to develop and deliver training communications to end users.

Maintain records of all training deliverables and implement best practices around document management.

Build and maintain online documentation libraries – documentation, webinars, videos.

Manages Program’s Learning Management System (LMS) and training content.

Project manage activities for the Training Team, and communicate updates and program information on a regular basis to all appropriate stakeholders.

Develop key messages and communications around learning project updates to stakeholders and manage escalations/exceptions, as needed.

Act as a change agent in supporting change for the Team and the Program.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Content DevelopmentInstructional DesignProject ManagementLMS ManagementTraining FacilitationAdult Learning PrinciplesMS OfficeArticulate Storyline 360CamtasiaPatient Outreach ProgramClickUpDetail-Oriented Mindset

Required

Bachelor’s Degree in related area required in or equivalent combination of education, training, and experience

Minimum of 2 year of content development experience required

A demonstrated proficiency with MS Office (particularly PowerPoint), Articulate Storyline 360, Rise, Camtasia, ClickUp or similar authoring and project management tools

Strong and effective presentation and facilitations skills and excellent verbal, written and interpersonal communication skills

Ability and willingness to travel domestically (approx. 25-30%)

Ability to work effectively in a fast-paced, multi-tasking virtual environment

A drive for quality results and ability to work autonomously

Comprehensive knowledge and proven application of adult learning principles, learner-centered, performance-based instructional techniques, tools, and methodologies

Strong planning and prioritization skills and ability to create clear training project plans outlining stakeholder responsibilities, timelines, needs, and risks

A customer focused, detail-oriented mindset with ability to maintain a positive attitude in high-stress, fast-paced work environment

Ability to quickly adapt to changing technologies, processes, and environments