CARET · 1 day ago

Services Solution Consultant

San Diego, CA

Full-time

Remote

Mid Level

$155K/yr - $175K/yr

3+ years exp

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Hiring Manager

Shaina Thomason

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Responsibilities

Reduce risk associated with the alignment gap between client needs, expectations, and solution delivery

Work closely with sales representatives to understand client needs and answer any questions related to onboarding, implementation, and professional services solutions

Inspire confidence in the client regarding our onboarding & implementation packages, process, and best practices

Act as an Onboarding & Services pricing subject matter expert for Sales

Collaborate with project managers and development teams to ensure successful onboarding, implementation, and data migration for clients

Development of SOWs (Statement of Work) to align to client needs and clearly articulate to the services organization the solution to be delivered

Participate in client meetings to discuss solutions and answer any technical questions

Coordinate hand-off from sales to the onboarding & implementation team

Develop and maintain a deep understanding of our software and its capabilities to effectively communicate with clients and prospects

Provide feedback to the development team on client needs and potential new features or enhancements

Stay up-to-date on legal practice industry trends and best practices related to software services solutions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS software experienceData migrationSQL knowledgeETLWork in a team