Private Health Management ยท 1 day ago
Service Delivery Platform Manager
Austin, TX
Full-time
Remote
Mid, Senior Level
$100K/yr - $150K/yr
6+ years exp
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Responsibilities
Manage and optimize ServiceNow HCLS for service delivery, ensuring the system supports seamless operations.
Collaborate with cross-functional teams to streamline processes and improve efficiency.
Oversee release management and collaborate with third-party vendors to ensure successful updates.
Maintain HIPAA compliance, ensuring controls to protect sensitive health data.
Ensure smooth integration between ServiceNow HCLS and connected systems, promoting accurate data flow.
Maintain data management processes to uphold regulatory standards and system integrity.
Partner with stakeholders across business operations, sales, marketing, provider networks, and customer support to ensure platform functionality aligns with organizational goals.
Provide training on best practices for using ServiceNow and connected systems effectively.
Continually evaluate and enhance workflows to improve efficiency and client experience.
Develop and maintain dashboards and reports to provide insights for service delivery.
Ensure ServiceNow and data handling practices comply with HIPAA and PHM's security policies.
Collaborate with Information Security teams to monitor and enhance data protection within ServiceNow platforms.
Managing the administration and optimization of the ServiceNow HCLS platform.
Collaborating with stakeholders to ensure new features are aligned with best practices and organizational goals.
Ensuring ongoing compliance with HIPAA and other security measures.
Reporting and tracking platform performance, offering insights to improve service delivery.
Qualification
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Required
Bachelor's degree in Information Systems, Marketing, Business, or a related field.
6+ years of experience in CRM management, including experience with HubSpot and ServiceNow HCLS or CSM.
Strong understanding of sales, marketing, and customer service processes, especially in healthcare or heavily regulated industries.
Experience with HIPAA compliance and healthcare data security.
Proven ability to manage cross-functional projects and work collaboratively across teams.
Strong project management, collaboration, and communication skills.
Data analysis, reporting, and process optimization experience.
Preferred
ServiceNow HCLS operational experience.
Experience with third-party integrations and API connections in ServiceNow.
Familiarity with Zoom workplace, Snowflake, Fivetran, and Sigma.
Experience with AI platforms (e.g., ChatGPT Enterprise, Gemini, Zoom Workplace).
Experience with HubSpot and in healthcare or boutique advisory services.
Benefits
Health/dental/vision benefits
401k with match
Stock options
PTO and other benefits
Company
Private Health Management
Private Health Management are fiercely committed to an approach rarely seen in healthcare.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Tarkoff
Chief Executive Officer
Leslie Michelson
Founde, Chairman and CEO
Recent News
2023-12-28
Company data provided by crunchbase
