LeanTaaS · 23 hours ago

Data Support Manager (US Remote)

United States

Full-time

Remote

Entry, Mid Level

$115K/yr - $155K/yr

2+ years exp

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Health CareInformation Technology

No H1B

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Responsibilities

Lead a cross functional team including support and data analysts to deliver data services to customers, focused on team member growth

Become the owner for process improvement to scale support operations of a highly technical product with 24/7/365 customer use

Provide voice of scalability to the product management team on opportunities required to effectively scale support of the product

Engage in deep problem solving for customers, leveraging code and documentation review to become an expert in the product

Determine and own documentation practices (e.g., JIRA service desk portals, ZenDesk knowledge base) that will be used to onboard new staff and users to become experts in the product, with documentation as the first line of support

Be the resource across the team for understanding how data science features are deployed and supported in customer environments

Write and code-review SQL queries to provide insights that help customers and internal teams make data-driven decisions

Partner with product management to identify what analytics should be standardized into generally available software

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQL queriesPython debuggingProcess improvementCustomer support experienceData analyticsData science understandingTechnical documentation