PNC · 22 hours ago
Technology Solution Center Analyst
United States
Full-time
Remote
Entry Level
$38K/yr - $68K/yr
3+ years exp
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Responsibilities
Provides the first line of support and problem resolution for technology products and applications.
Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology.
Escalates issues to second and third level support teams through pre-determined directions or procedures.
Resolves employee/contractor technology issues during point of contact.
Partners with end-user and other analysts to resolve normal and unusual information system problems.
Qualification
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Required
3+ years experience in a related field
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Ability to assess and effectively manage all of the risks associated with business objectives and activities
Preferred
Customer Solutions
Data Architecture
End Users
Problem Resolution
Technical Support
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
8 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO· undefined
Leadership Team
William Demchak
CEO, President and Director
Keith Hayes
Senior Vice President , PNC Aviation Finance
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