SPX Technologies · 22 hours ago
Sr. Desktop Services Engineer
United States
Full-time
Remote
Senior Level
5+ years exp
Maximize your interview chancesHardwareHeating Ventilation and Air Conditioning (HVAC)
Hiring Manager
Colby Griggs
Insider Connection @SPX Technologies
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Responsibilities
Assist with maintenance and management of the SPX endpoint management tool
Continue to discover/learn Ivanti Neurons and continue to improve the overall customer digital experience
Create and maintain internal documentation for other internal support groups as well as for end-users
Maintain and manage the entire lifecycle of software deployments (Development/Packaging/Deploying)
Manage the lifecycle (ticket generation to closure) of all incidents and service requests for their affected end users, which includes, but is not limited to the assessment of impact and urgency, accurate description, contact information, assignment to the appropriate resolver group, resolution code, and verification with the end user that ticket may be closed
Monitor open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
Continually investigate better ways to image and deploy machines. Focusing on efficiency and ease of use
Provide other support groups with the tools and support to ensure they are providing the highest levels of customer service
Participate in the review of Service Delivery reports and metrics to make recommendations or initiate procedures to improve unsatisfactory results
Utilize the knowledgebase to create and maintain a document repository of fixes, installation procedures, technical tips, and other office technology processes
Identify, research, and assist with implementation of new technologies in accordance with IT operations policy and procedures
Follow company policy with regard to internal controls as well as complies with SPX policies to ensure that the employee and the company act legally and with the highest standards of ethics and integrity
Support the SPX IT Security Policies
Qualification
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Required
Experience with Desktop, LAN and telecommunications devices including mobile devices
Strong subject matter expertise with current windows-based desktop, hardware, software, networking and peripherals including, but not limited to, Microsoft products, desktops, laptops, VPN, printers, fax machines, video conferencing, telecommunications devices including mobile devices, local area & wireless networks, etc.
Possess strong working knowledge of packaging and deploying software.
Proven expertise with modern device management.
Proven expertise with software packaging
Working knowledge of endpoint Management suites
Working knowledge of Windows 11, 10, Active Directory
5-7 years of experience in a related position in a corporate environment
Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study
Preferred
Prior experience supporting executives and/or working in a professional environment
Microsoft, A+, Cisco (Certifications)
ITIL
Six Sigma or other Continuous Improvement certification
Working knowledge of Linux
Benefits
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Company
SPX Technologies
SPX Technologies is a supplier of engineered products and technologies for HVAC measurement markets.
1,001-5,000 employees
H1B Sponsorship
SPX Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (4)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1989-04-07IPO· undefined
Leadership Team
Gene Lowe
President and Chief Executive Officer
John Nurkin
Vice President, Secretary and General Counsel
Recent News
GlobeNewswire News Room
2024-11-29
2024-11-25
2024-05-20
Company data provided by crunchbase
