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Company

Press Ganey · 1 day ago

VP, Product

Chicago, IL

Full-time

Remote

Director/Executive

$125K/yr - $140K/yr

10+ years exp

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Responsibilities

Partner with GM and Payer leadership team, engineering and cross business unit VPs to accelerate advancement of Payer business including product, delivery, growth, and strategy.

Serve as a subject-matter expert for regulatory (HOS, Medicare CAHPS, HEDIS CAHPS and QHP Enrollee Survey) and non-regulatory (Behavior Health, Provider Satisfaction, Member Journey Continuous Listening, etc) programs to optimize the Payer solutions, product roadmaps, and delivery model. This includes handling inquiries, developing content, and dissemination of communications including major product releases and enhancements. Facilitate connection and communication between sales leaders and Product for customer implementations and sales.

Develop strategies for growth - Work directly with the business unit’s General Manager and other leadership personnel to define strategies and priorities for market growth, revenue increases, and product expansion in existing clients. This includes quarterly Payer strategic planning and prioritization processes to ensure alignment across the business unit leaders and PGForsta.

Solve problems and accelerate decision making - includes leading cross functional teams, easing communications, and uniting people across the organization to keep Payer priority projects moving forward. This person will be the right hand of the CPO and GM to drive success for the Member Experience Business Unit.

Continuously scan the organization, market and competitors to identify most pressing, unmet needs for the business unit including competitive pressures and differentiation

Utilize market knowledge, research and expertise to develop build-buy decisions for product development and innovation

Work closely with marketing, sales, and product leadership to achieve growth targets. This includes supporting the development of product strategies, adherence to PDLC, creation of go-to-market plans and support of client go-lives.

Partner with Finance and other departments to support the analytics and reporting necessary to run the business and achieve the strategic plan.

Deliver timely updates and identify key roadblocks and mitigation on initiatives under the Vice President’s management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product ManagementPayer Regulatory ProgramsSaaS Software ProductsData AnalyticsMember Experience ProductsMarket Strategy DevelopmentCustomer Experience PlatformsCross Functional CollaborationAI/MLStakeholder ManagementStrategic ThinkingCoaching & Mentorship

Required

Requires 10+ years progressively responsible experience in product management and delivering next generation innovative products in the Payer space

Experience working with Member Experience products collecting and analyzing member data

Deep / Expert industry knowledge and expertise in Payer Regulatory programs (HOS, Medicare CAHPS, HEDIS CAHPS and QHP Enrollee Survey) with experience in executing to achieve positive results year over year

Deep knowledge and experience building and delivering SaaS software products

Ability to and history with bringing new innovative products to market (from market need and concept to market results)

Experience working with and communicating with cross functional stakeholders to drive alignment across multiple departments

Experience with Customer/Patient/Member Experience software platforms

Direct experience with SaaS products including pricing models, operational implementation / support and user experience

Strong ability and ability to leverage data analytics and AI/ML to measure the quality of care and deliver actionable satisfaction information to Payers to drive results.

Communication and Influence: Ability to communicate strategic items and influence organization to act and move towards strategic direction and innovative solutions

Delivery: Ability to deliver on strategic roadmap through direct and indirect methods (including partnerships)

Value & Metric Driven: Able to express value in the context of financial and / or other metrics

Strategic Thinking: Able to think strategically, developing innovative and novel approaches to meet market needs and drive differentiation and new products

User Focused: Focus on users and customers for all strategic directions

Coaching & Mentorship: Strong in a desire to coach others and mentor

Teaching & Learning: Excellent and passionate about teaching market, product and technology concepts and a strong desire to continue to learn

Stakeholder Management: Able to communicate and manage stakeholders to deliver what’s needed without being nearsighted and reactive.