Tines · 2 days ago

Customer Success Engineer - East

United States

Full-time

Remote

Mid Level

3+ years exp

Maximize your interview chances

Cyber SecurityData Integration

Growth Opportunities

No H1B

Insider Connection @Tines

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Design and Develop Automation Stories in Tines connecting tools together using their APIs

Work closely with customers while they onboard, grow, and expand their usage of the platform

Educate customers on how to get started, refine, and expand their automation use cases

Partner with a Customer Success Manager to review the health of a customer and develop success plans for your accounts

Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs

Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes

Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines

Support Professional Services engagements to increase rapid adoption among our customers

Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc.

As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape them

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

API integrationCustomer Success EngineeringTechnical consultingProgrammingEnterprise security toolsCuriosity to learn technologiesTechnical onboarding support

Required

3+ years of experience in a technical, client-facing role (such as Consulting, Sales Engineering, Solutions Engineering OR Customer Success Engineering)

Proven track record of supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools

A passion for becoming an expert in a software solution like Tines

Curiosity to learn new technologies from both a Tines and customer perspective

Experience reading API docs and using an API to connect tools

A degree in computer science and/or experience with programming or scripting languages

Passionate about supporting customers and helping them automate their repetitive and manual workflows

Comfortable in a fast-paced environment