Be an early applicantLess than 25 applicants

Company

Intuitive · 2 weeks ago

Field Service Engineer 2

Tucson, AZ

Full-time

Onsite

Entry, Mid Level

$82K/yr - $111K/yr

1+ years exp

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Health CareManufacturing

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Understand and comply with all department and company policies

Provide management with a quarterly review and assessment of your assigned area of responsibility

Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders

Complete all administrative tasks in the required time frame

Provide technical support to end-users and other Intuitive employees

Conduct training sessions at Intuitive facilities, training centers, and hospitals

Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades

Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes

Coordinate and perform system and hardware delivery and installation

Competent in knowledge and implementation of O.R. protocol and HIPAA standards

Complete all administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within specified timeframes

Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets

Support and collaborate with Intuitive teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist Genesis teams with sterile reprocessing training, provide hospital contacts to other Intuitive teams, etc…

Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficiencies

Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management

Manage all aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install base configurations, customer contacts, establishing a rapport with assigned customer base, and providing support for customer training and events

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Electro-mechanical systemsTechnical troubleshootingDocumentation skillsField Service ExperienceRecord keeping

Required

Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals

Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing proven problem-solving skills and critical thinking abilities

Solid time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail

Ability to Travel up to 75% and within the travel and expense policy as required by management to fulfill the specific needs of the role

Willingness to perform ad hoc tasks assigned by management

Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role

Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role

Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience)

Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.

Clean driving record

Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms

Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process

Proven track record of troubleshooting electro-mechanical systems required

Preferred

1-3 years of Field Service Experience preferred

Associate’s degree in related field or equivalent training/experience preferred

Good written and oral communication skills

General computer skills

Comfortable working off hours with limited support

Excellent administrative and record keeping skills

Company

Intuitive

Intuitive designs and manufactures robotic-assisted surgical systems.

Founded in 1995

Sunnyvale, California, USA

10001+ employees

https://intusurg.com

H1B Sponsorship

Intuitive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (11)

2022 (7)

2021 (19)

2020 (10)