American University · 3 weeks ago
Systems Application Analyst
Washington, DC
Full-time
Onsite
Mid Level
$65K/yr - $65K/yr
3+ years exp
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Responsibilities
Manages and maintains projects related to the ServiceNow and SharePoint web applications.
Works with OIT on configuration design of projects within both applications.
Coordinates all UAT and troubleshoots issues related to these platforms.
Provides training and support as needed.
Runs internal strategic meetings to review project statuses, testing and proposals.
Maintains the OUR and web and portal pages to ensure accuracy of all academic information and compliance with all university standards as outlined by UCM and OIT.
This individual is responsible for meeting deadlines for technical changes to navigation and subsite build-outs.
This individual works with the Assistant Registrar and peers on the CPC to assist OIT in testing for software and application patches/upgrades and web redesign projects.
Assists in the development and maintenance of electronic forms published for use on the OUR and web pages as requested.
This individual runs internal strategic web committee meetings to ensure continued accuracy and improved quality of end-user web experience.
This individual assists with internal training in the OUR on technologies used including but not limited to the production of video tutorials and in-person trainings.
Creates, audits and maintains documentation of technologies used within OUR for internal staff and the AU Community in accordance with industry best practices.
As a project support coordinator for the OUR, this individual consults with the Assistant Registrar, systems analysts, programmers, and end users to gather information about: functions, features, data requirements, input/output requirements, internal/external checks and controls, hardware and operating system environment, and interfaces with other systems.
This individual is responsible for designing and/or writing program specifications based on consultations with others to streamline and improve productivity in systems that support the student experience.
This position will perform other duties as assigned by the Assistant Registrar, Associate Registrar, and University Registrar.
Qualification
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Required
Bachelor's degree or equivalent.
3-5 years of relevant experience.
Experience applying database concepts, project management, requirements analysis, business process management and system troubleshooting techniques.
Experience in a functional support role for ERP implementations.
Experience in website maintenance and/or web communications.
Excellent written and oral communication skills.
Working knowledge of requirements gathering and project management.
Strong conceptual, analytical, and creative problem-solving skills.
Ability to work creatively and collaboratively in a diverse and fast-moving office environment.
Demonstrated fast learner and a fast starter in a continuously evolving technological environment.
Commitment to providing outstanding customer service to a diverse customer base.
Ability to sufficiently understand and analyze data to recognize data anomalies and problems and suggest corrective actions.
Ability to develop, train, and mentor peers.
Demonstrated ability to prioritize work with competing demands and communicate plans to various audiences.
Ability to work independently with minimal supervision.
Working knowledge of relevant laws and regulations affecting academic institutions such as ADA, FERPA, HEA etc.
Preferred
Bachelor’s Degree in MIS, Computer Science or equivalent work experience.
Experience with ITSM tools and systems administration, preferably with ServiceNow and SharePoint.
Experience with ERP systems or other relational databases and data warehousing including understanding of Extract, transform and load ETL processes.
Experience with Ellucian Colleague or Workday Student.
Product Management or User Experience Design.
Experience creating reports and familiarity with report writing tools, particularly Informer and/or MicroStrategy.
HTML proficiency and CMS or Web Management experience.
Benefits
200% matching retirement plan
Tuition benefits for full-time staff and their families
Several leadership development certificates
Recognized by the American Heart Association as a fit-friendly worksite
Company
American University
American University's historic academic strengths are rooted in social responsibility and our dedication to cultural and intellectual diversity.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rodrigo Yepez-Lopez
Co-founder of Legal Haven
Katie Benoit
Interim Deputy Athletic Director/Chief Operating Officer/Senior Woman Administrator
Recent News
News is my Business
2024-03-04
PR Newswire
2023-12-12
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