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Harper · 1 year ago

Technical Account Manager

United States

Full-time

Remote

Mid Level

$125K/yr - $175K/yr

HarperDB is a globally-distributed edge application platform, and they are seeking a Technical Account Manager to serve as the primary technical point of contact for strategic customers. This role involves understanding customer technical needs, providing guidance, resolving issues, and collaborating with the engineering team to prioritize and advocate for customer requirements.

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Hiring Manager

Anna Kummerlowe

Responsibilities

Build strong relationships with key technical decision-makers at customer accounts

Provide technical guidance and support to customers

Troubleshoot and resolve complex technical issues

Identify and prioritize customer needs

Advocate for customer needs within the organization

Track and manage customer issues and requests

Provide regular updates to customers on the status of their issues and requests

Work with the engineering team to develop and deliver solutions that meet customer needs

Provide off-hours customer support as needed, including nights and weekends, such as joining emergency calls and flagging urgent issues to our team as needed, especially during periods of high demand or while our formal support team is being established

Qualification

SQLNoSQLTechnical Account ManagementGraphQLMQTTCachingReal-time MessagingGrafanaInfluxDB

Required

Strong technical background, including experience with databases, SQL, and NoSQL

Experience with technical account management for large, enterprise customers

Ability to understand and explain complex technical concepts to a non-technical audience

Familiarity with use cases such as GraphQL, MQTT, caching and real-time messaging

Strong problem-solving and troubleshooting skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Preferred

Experience with visualization tools (e.g., Grafana, InfluxDB) is a plus

Prior experience with HarperDB or similar distributed database solutions

Benefits

Competitive salary and benefits package commensurate with experience.

Company

Harper

Harper takes the "stack" out of "tech stack" by combining ultra-fast data storage, caching, application, and streaming systems into a single, distributed technology.

Founded in 2011