115 applicants

Company

IntelePeer · 10 hours ago

Director, Customer Solutions QA (US Remote)

United States

Full-time

Remote

Director/Executive

$125K/yr - $150K/yr

10+ years exp

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Responsibilities

Lead, mentor, and manage a team of software quality assurance analysts.

Develop and implement QA strategies and processes that align with the overall business goals.

Collaborate with cross-functional teams to define, implement, and maintain testing standards and practices that comply with industry standards and regulatory requirements.

Oversee the design and execution of test plans, test cases, and test scripts for various software solutions.

Ensure the identification, documentation, and tracking of defects and issues through resolution.

Promote and implement automated testing practices to improve efficiency and accuracy.

Ensure the timely and efficient execution of test plans to meet aggressive timelines in a fast-paced environment with several small-medium sized projects in flight

Leverage knowledge of AI, Natural Language Processing, IVR, and SMS technologies to enhance testing methodologies and tools.

Conduct regular team meetings to provide updates, share feedback, and promote continuous improvement.

Analyze and report on key quality metrics and provide recommendations for process improvements.

Stay up to date with industry trends and best practices in software testing and quality assurance.

Provide regular updates and reports to senior management on QA activities, testing results, and quality metrics.

Continuously assess and improve QA processes, tools, and methodologies to enhance the overall quality of software products.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software Development Life CycleTesting MethodologiesTest PlansSQL QueriesNoSQL DatabasesAPI Automation ToolsAutomation ToolsLoad Testing ToolsNatural Language ProcessingScripting LanguageSpeech RecognitionText to SpeechConversational SpeechGenerative AIISTQB Certification

Required

Strong understanding of software development life cycle (SDLC) and testing methodologies.

Experience creating and executing detailed test plans, test procedures, and test cases

Excellent verbal and written English communication skills, including the ability to communicate effectively with peers, management and customers regardless of their background, experience, and ability to comprehend complex technical content

Proficient in oral and written English communication, including the ability to read scripts and or listen to audio and detect incorrect grammar, punctuation and meaning and respond

Highly motivated with a strong sense of personal accountability

Experience writing SQL queries and NoSQL databases

Strong troubleshooting and problem-solving skills

Strong analytical, organizational and conceptual skills

Exceptional attention to detail

Ability to provide thoughtful and insightful feedback from user experience, even if product/project meets the written requirement; ability to see and judge the product/project from the user perspective

Ability to successfully work independently and as a member of a team

Excellent time management and prioritization skills for a fast-paced environment with many simultaneous projects in flight

Proficient with API Automation tools such as PostMan, SoapUI, etc.

Proficient in Automation tools such as Leap Works, Node Red, Cypress, etc.

Experience with Load testing tools such as JMeter, LoadRunner, etc.

Experience working with a scripting language such as Python, PHP, PERL, Ruby, etc.

Bachelor’s degree in Computer Science, Engineering, or a related field.

Minimum of 10 years of experience managing a software quality assurance team.