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Omnea · 1 year ago

Founding US Customer Lead

New York

Full-time

Onsite

Mid Level

4+ years exp

Omnea is an AI-powered procurement and supplier management platform that automates processes from vendor setup to order creation. The company is seeking a Founding US Customer Lead to design and lead the US customer function, manage onboarding and deployments, and build relationships with clients to ensure they realize the full value of the platform.

Artificial Intelligence (AI)B2BProcurementSoftwareTransaction Processing

Responsibilities

You’ll be the first US customer-facing hire at one of Europe’s fastest-growing early-stage companies working alongside an experienced team who have done this before with the best investors and teams out there

You’ll learn how to deploy a new & evolving SaaS product to some of the world’s most renowned tech companies by actually doing it (we don’t expect you to know yet!). You’ll jump straight in at the deep end with our UK team who currently manage the customer journey. As soon as you’re ready, you’ll own all of US Omnea’s deployments & relationships

You’ll become a product expert, initially spending the majority of your time configuring the product with customers, and becoming their go-to person & advisor for all things Omnea

You’ll also be the first US Customer Success person at Omnea, working out how we’ll achieve best-in-class net retention and maintain the happiest customer base possible that have realised maximum value from our product

You will run US onboardings & deployments, managing all of the stakeholders, and later teaching new joiners how it’s done. You’ll create deployment & education guides to empower customers to self-serve in the future

You’ll become an expert at building relationships & managing stakeholders at every level, from junior procurement analysts to CFOs / Board Members. You’ll be viewed as an extension of their teams & they will call upon you for advice & support

Qualification

Customer SuccessStakeholder ManagementSaaS Product KnowledgeSolutions ConsultingOnboarding ExperienceCommercial IntuitionExcelSQLZapierProject Management

Required

4-10 years of experience in a top-tier & fast-paced environment; we don't mind where but perhaps it's a start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour

Experience in a client-facing role, or naturally have the gravitas & professionalism to be great at this. Can point to examples where you have gone above & beyond for clients or other stakeholders

A track record of exceptional performance, whether it's in academia, work, sport, or whatever else you've put your mind to

Tech-savvy and can figure out new products / tools / processes quickly. i.e. Aptitude and desire to learn, shape, and deliver our product. Perhaps excelled with tech as part of your job before (eg. Excel/SQL/Zapier, etc.)

Good commercial intuition, and the ability to build rapport & meaningful relationships, whether it's with a distinguished exec or a junior operator. Gravitas to speak to anyone & can get on well with people

Work hard & care lots about your work. Level of ambition & desire to have a successful career make the required sacrifice & dedication worth it

Great at being ‘in the weeds' and zooming out to consider the bigger picture. Perhaps had to execute & manage projects yourself before, so used to shifting gear between operational & strategic work

Outstanding communicator; verbal, written, and when presenting. Able to be clear & concise even when explaining complex things

Highly organised & focussed on outputs > inputs - knows the level of discipline, organisation, and ruthless prioritisation it takes to be productive and prides on these qualities