122 applicants

Company

Qualtero · 1 day ago

Tier 3 Professional Service Engineer

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Corporate TrainingE-Learning

Work & Life BalanceU.S. Citizen Only

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Responsibilities

Lead and oversee technical tasks and projects with customers.

Develop and design the architecture and interfaces in collaboration with customers.

Install our software and collaborate with the customer's technology team.

Manage and execute integration, deployment, and upgrade projects with customers.

Support presale and post-sale activities.

Serve as a technical expert, providing professional technological knowledge to various customers and teams within the company.

Manage and maintain technical documents.

Provide product support in areas, such as setup, architecture, and database browser technologies.

Conduct training sessions for customers' technical teams to ensure they can maintain and manage deployed solutions.

Manage incident resolution, ensuring timely escalation when necessary.

Ensure all customer projects and support cases are completed within agreed service-level agreements (SLAs).

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft serversAWS environmentsSQLHTTPXMLHTMLJSONSOAPSystem security toolsScripting languagesMonitoring toolsCI/CD pipelinesDeployment automation toolsTechnical documentsProblem analysisTechnical leadershipRelationship-building

Required

Extensive familiarity and experience with Microsoft servers (IIS, AD, SSRS, etc.)

Strong knowledge and experience working with AWS environments

Knowledge of SQL, including server administration and complex query writing

Proficiency in protocols and communication languages such as HTTP, XML, HTML, JSON, and SOAP (integration)

Familiarity with system security and performance tools

Experience in writing technical documents

Experience with scripting languages (e.g., c#, PowerShell) for automation purposes (C++ or Python)

Experience with monitoring and logging tools (e.g., CloudWatch, NewRelic) for proactive issue identification and resolution

Experience working with Continuous Integration/Continuous Deployment (CI/CD) pipelines and deployment automation tools (e.g., Jenkins, GitLab CI, AWS CodePipeline)

At least 2 years of experience working as a Tier 3 Engineer

Previous work experience with Tech, B2B companies

Ability to analyze and solve complex technological issues

Independent and self-motivated

Strong communication and relationship-building skills

Able to work under pressure and meet deadlines

Fulltime availability, five days a week

Willingness to work outside of regular office hours when necessary, including weekends

Availability for international travel from time to time (1-2 a year)