Prevea Health · 2 weeks ago

Patient Service Representative- Green Bay Area Float

De Pere, WI

Full-time

Onsite

Entry Level

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Responsibilities

Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.

Obtain and confirm accurate demographic and insurance coverage information.

Route medical inquiries, complaints & messages to appropriate parties.

Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.

Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.

Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.

Schedule and confirm patient appointments.

Provide accurate daily batches and/or deposits to appropriate staff for processing.

Work at multiple sites with variable shifts at the supervisor's direction to cover leaves of absence, PTO (Paid Time Off), or department demands.

Qualification

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Healthcare ExperienceComputer SkillsGrammar Skills

Required

High School Diploma and/or GED Required

Display proficient telephone and computer skills with clear and professional speaking abilities.

Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.

Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.

Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.

Capable of effectively and positively interacting with staff members throughout the company.

Promote teamwork and provide a supportive environment throughout the organization.

Display grammar, spelling, and punctuation knowledge to accurately type patient information and take appropriate messages.

Able to work independently and think critically using provided information.